Glossary

Word	What it means
Customer	The company or person you have an agreement with
Building	The building where the systems are. The building is the fixed point – the customer can change
Site	Several buildings on the same property, grouped together
System	One thing to be inspected, for example an air handling unit
Category	The trade the system belongs to, for example Ventilation or Cooling
System type	What kind of equipment the system is, for example Supply fan. The system type decides the fields, the checklist and how long the inspection takes
Time rule	The rule that says how many hours an inspection takes
Checklist	The points the technician goes through on a system. It is built from sections
Service agreement	The agreement for regular inspections of the systems in a building
Agreement line	One system in the agreement, with how often it is inspected and what it costs
Order	One job: a visit to the building in a period, inspecting one or more systems
Inspection	The check of one system during an order
Deviation	Something the technician found that is not in order
Condition grade and consequence grade	How bad something is, and how serious it is if it is not fixed
Quote	A price offer to the customer to fix one or more deviations
Invoice basis	What will be invoiced for a completed order
Subcontractor	Another company that carries out inspections for you, for example on cooling systems